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I began my tenure at Vick Auto Repair Inc. as a senior service technician, bringing nine years of dealership and independent shop experience to a busy, customer-focused environment. My role centered on diagnosing complex drivability issues, performing scheduled maintenance, and overseeing the shop’s quality-control processes to ensure every vehicle left in safe, roadworthy condition.
Key responsibilities and accomplishments
Advanced diagnostics: Used OEM-level scan tools and hands-on testing to identify electrical, engine management, and transmission faults. Successfully reduced return repairs by 28% through more accurate root-cause analysis and targeted repairs.
Major repairs and rebuilds: Performed engine repairs, cylinder head work, clutch and transmission services, and suspension overhauls on a wide range of makes and models. Completed over 1,200 major repair orders with a consistent track record for timeliness and accuracy.
Shop leadership: Led a team of five technicians, coordinated workflow, and managed parts sourcing to minimize downtime. Implemented a standardized inspection checklist that improved repair consistency and customer trust.
Customer communication: Translated technical findings into clear, nontechnical explanations for customers, presenting repair options and cost estimates. Maintained a customer satisfaction rate above 95%, as measured by post-service feedback.
Efficiency and process improvement: Streamlined the service-advising process by introducing tiered inspection reports (safety, recommended, future concerns), which increased average repair order value while improving transparency. Helped reduce average turnaround time by 15% through better parts planning and scheduling.
Safety and compliance: Enforced shop safety protocols, trained staff on proper hazardous waste handling, and ensured compliance with local environmental and waste-disposal regulations.
Training and mentorship: Developed a technician training program focused on modern vehicle electronics and hybrid systems. Mentored junior technicians, resulting in faster skill development and lower error rates.
Technical skills and tools
Proficient with OEM and aftermarket diagnostic scanners, oscilloscopes, and fuel-pressure testing equipment.
Experienced with engine management systems, ABS, airbag diagnostics, automatic and manual transmissions, and hybrid drive components.
Skilled in welding, machining, and fabrication for custom repairs and retrofit work.
Familiar with inventory management systems and parts-sourcing platforms to ensure timely, cost-effective repairs.
Impact My work at Vick Auto Repair Inc. strengthened the shop’s reputation for dependable, honest repairs and contributed to sustained shop growth. By combining precise diagnostics, clear customer communication, and continuous process improvement, I helped the business increase repeat customer visits and referrals while maintaining high standards for safety and workmanship.
vicmahabeer@vicautorepairinc.com
718-313-9722